Microsoft Teams billing
Microsoft Teams voice billing is awkward because the usage sits in one place and the customer relationship sits in another. PracBill pulls Call Detail Records straight from the servers behind Teams and handles the rating per user, so calling ends up on the same invoice as everything else you sell them.
Key features of our Microsoft Teams voice billing solution
CDR ingestion:
Call Detail Records come in directly from the servers behind Microsoft Teams. No export, no spreadsheet, no one re-keying a month of calls.
User-level rating:
CDRs are rated against individual Microsoft Teams users, so you can see what each person actually cost rather than a department total nobody can query.
Integrated invoices:
Teams calling goes on the same invoice as the rest of what you sell: licences, data services, rental equipment, managed services. Charges from ConnectWise or Xero can sit alongside it, so the customer gets one bill instead of four.
Compliant and secure:
Teams call records are customer data and get treated that way. They stay in the same platform as the rest of your billing, under the same access controls, instead of being exported somewhere to be rated.
See it running on your own Teams data
Book a demo and we’ll show you Microsoft Teams CDRs rated against your own users, on an invoice next to your other services. It’s the quickest way to work out whether it fits your existing billing.